Before you file a ticket, read our FAQs that answer some of the most commonly asked questions about CompanyName Developer Portal and our APIs.


Q. What is the username / password I need to use for OAuth token generation ?

Your username and password obtained during signup to the Developer Portal should be used to generate OAuth token.

Q. How long does a password last? If I embed it into an app, will I need to change it every month?

Passwords for the developer portal will expire 90 days after creation, or last change.  As your Developer Portal password is the same as the Sandbox password, the same applies to passwords used by API Apps.

Q. How do I get UAT and Production credentials?

Please get in touch via our ‘Contact Us’ page, or talk to your Experian Account Manager.

Q. What are usage limits?

Most Experian APIs have usage caps implemented at each level of access. If your business requires high usage volumes, please upgrade your subscription, or contact support.

Q. How much does it cost to use Experian APIs?

API pricing is dependent on the product, country of use, usage volume and additional factors. Please visit an API Products page to find out more or contact support.

Q. What are the Terms of Service for using Experian's API?

Terms of Service differ by country of use. Please visit the Terms of Service page for more information.

Q. What does this error mean?

Errors are documented in the API Documentation.

Q. How do I access an API or Sandbox?

Most APIs can be tested in the sandbox with test/static data through a self-serve process. This lets you to see and get a feel for what each API does. Access to UAT and production accounts require a subscription and manual verification. Please contact support to request additional access.

Q. What security measures are used to keep data secure?

We use a variety of security systems to safeguard the information we maintain and provide. Find out more in our Privacy Policy and Terms of Service.

Q. How do I find an API for my business?

APIs on the Developer Portal can be searched for easily. We will be continuously adding new APIs and API products to the portal. If you have trouble finding an API, please contact support.

Q. How do I start using Experian APIs in my development?

Visit our Quick Start Guide to learn how to start using APIs in no time.

Q. What is an Experian API?

An Application Programming Interface (API) specifies a set of operations, inputs, outputs, and underlying types that allows you to build your software by leveraging the data and functionality provided by Experian.

An API is the messenger that runs and delivers your request to the provider you’re requesting it from, and then delivers the response back to you. Our APIs provide the building blocks that you need to... more


Q. What countries are supported?

Experian APIs are available for use in specific countries. Please check the API, Product page or contact us to find out more.

Q. What is a footprint?

A footprint is a search record that is left against a Credit record when certain data is accessed. Some of our APIs will leave footprints , please contact us to discuss which API is appropriate for your use.

Q. What is a credit score?

A credit score is a number that reflects the likelihood of you or your business paying credit back. Lenders like banks and credit card companies will look at your credit history when they calculate your credit score, which will show them the level of risk in lending to you. The higher your credit score, the more chance of being accepted for credit, at the best rates. More information can be found here: https://www.... more

Q. What data is in the sandbox?

The Experian UK Business and Consumer Information sandbox contains fictional data that has been designed to let you test the functionality of our APIs.